August 2020-Current
Lead Two Year Old Teacher
St. Johns CCDC | Sandy, Utah
· Developed curriculum while organizing activities to support emotional and social development.
· Designed learning materials.
· Assessed emotional and social development needs while Providing reports to Parents and Administration.
October 2018-January 2020
Toddler Team Lead/Instructor
Evolve Fitness | Lehi, Utah
· Provided the best-in-class fitness-minded programming for babies and Toddlers through physical and mental stimulation play.
· Developed, organize, construct, instruct and implement safe, fun and entertaining activities such as pretend play, physical education, dance, reading and puzzle play.
· Repair and disinfect all equipment before and after instruction. Promote children activities for the most engagement.
May 2017-March 2018
Level 2 Customer Service Specialist
Wayfair l Orem, Utah
· Effectivly met customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
· Assisted customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
· Demonstrated a professional company image through phone, chat and email interactions.
November 2016- May 2017
Customer Service/ Technical Support Specialist
Owlet Baby Care l Lehi, Utah
· Maintained detailed records of daily support activities and resolutions.
· Demonstrated knowledge by providing customer service and technical support by phone, chat, and email primarily to parents caring for the needs of their baby.
· Assisted with customer orders to answer their specific product questions, order tracking, cancel orders, issue refunds and return labels.
January 2015-December 2015
Chat Team Member
DoTerra International l Pleasant Grove, Utah
· Researched and resolve problems with Wellness Advocates orders promptly and courteously. Respond to member concerns in a professional manner.
· Assisted with New Hire Training to help instruct new hires on policy and customer Service. Trained in multiple areas to ensure strength as a team member, being able to fully assist when helping members.
November 2013 - July 2015
Character Attendant
Walt Disney World | Lake Buena Vista, Florida
· Facilitate Character meet & greets while creating Magical Memories through collaboration with a team of performers and photographers to capture lasting memories, Procuring safe experience for guests and performers.
· Demonstrated skill set to ensure characters interact with high volume of guest in a limited amount of time.
· Envoy for guest interactions. Received high marks on guest service and interactions. Continuously went above and beyond to ensure guest satisfaction or to extinguish confrontation.
February 2013-July 2014
Attractions Attendant Trainer
Universal Studios Orlando l Orlando, Florida
· Executed efficient attractions operation, Team and Management collaboration to boost hourly guest counts, Monitor attraction operation, Enrich guest experience through storytelling and guest service. Received high evaluations marks as well as perfect attendance.
· Gained leadership spot as a trainer on Attractions and company standards.
· Demonstrated knowledge of operation of main control system, answered telephone calls, and communicated status reports to management.